Bianca Trinkenreich

Researcher

I am a postdoctoral scholar at Oregon State University, researching human factors in software engineering. My research interests include Teams Sustainability, Developer Productivity, Developer Experience, Diversity, Equity, Inclusion and Belonging, Open Source Software, DevOps, Computer-Supported Cooperative Work, OKRs, maturity models, IT services management processes. I have authored more than 30 papers in top venues of my area, including ICSE, ESEM, CSCW, IST, TSE, and TOSEM, and have received awards at ACM SIGSOFT 2024 Outstanding Doctoral Dissertation Award, ICSE Technical Track 2023 (Distinguished Paper Award), ICSE SEIS 2022 (Best Paper Award), CSCW 2020 (Honored Mention Award), Software Quality Brazilian Conference - SBQS 2018 (Best master’s Degree Thesis Award), Product-Focused Software Process Improvement - PROFES 2015 (Indication for Best Paper Award), Annual Workshop for Software and Services Quality Improvement - WAMPS 2014 (Best Paper Award). I was also awarded an Outstanding Graduate Student 2021 by Northern Arizona University and a Distinguished Reviewer by MSR 2023. Work authorization: USA (Green Card - EB2-NIW visa), EU (citizen), Brazil (citizen)

Check my CV for more

Publications

Ph.D. Dissertation (2022)

Understanding and Supporting Women's Participation in Open Source Software
Trinkenreich, B.
Committee: Dr. Igor Steinmacher (Professor of Computer Science - Northern Arizona University, USA), Dr. Marco Aurelio Gerosa (Professor of Computer Science - Northern Arizona University, USA), Dr. Lisa Hardy (Professor of Anthropology - Northern Arizona University, USA), Dr. Anita Sarma (Professor of Computer Science - Oregon State University, USA), Dr. Daniel German (Professor of Computer Science - University of Victoria, Canada)

Journal Papers

Can AI Serve as a Substitute for Human Subjects in Software Engineering Research?
Gerosa, M., Trinkenreich, B., Steinmacher, I., Sarma, A.
Accepted at Automated Software Engineering, 2023.
Tag that issue: Applying API-domain labels in issue tracking systems
Santos, F., Vargovich, J., Trinkenreich, B., Santos, I., Penney, J., Britto, R., Pimentel, J., Wiese, I., Steinmacher, I., Sarma, A., Gerosa, M.
Accepted at Empirical Software Engineering, 2023.
Women's Participation in Open Source Software: A Survey of the Literature
Trinkenreich, B., Wiese, I., Gerosa, M., Sarma, A., Steinmacher, I.
Accepted at Transactions of Software Engineering and Methodology, 2022.
Pots of Gold at the End of the Rainbow: What is Success for Open Source Contributors?
Trinkenreich, B., Guizani, G., Wiese, I., Conte, T., Gerosa, M., Sarma, A., Steinmacher, I.
Accepted at Transactions of Software Engineering, 2021.
Being a mentor in Open Source projects
Steinmacher, I., Balali, S., Trinkenreich, B., Guizani, M., Izquierdo-Cortazar, D., Zambrano, G., Gerosa, M., Sarma, A.
Accepted at Journal of Internet Services and Applications, 2021.
SINIS: A GQM+Strategies-based Approach for Identifying Goals, Strategies and Indicators for IT Services
Trinkenreich, B., Santos, G., M. P. Barcellos
Accepted at Information and Software Technology, v. 100, p. 147-164, 2018.
Evaluation of measurement process on a Global Organization under the light of MR-MPS-SV maturity model (in Portuguese)
Trinkenreich, B., Santos, G.
Accepted at iSys Brazilian Journal of Information Systems, v. 8, issue 2: p. 58-77, 2015

Peer Reviewed Magazine Papers

Women in Open Source: We Need to Talk About It
Trinkenreich, B., Gerosa, M., Steinmacher, I.
Accepted at IEEE Computer, v. 55, p. 145-149, 2011.

Peer Reviewed Conference Papers

Unraveling the Drivers of Sense of Belonging in Software Delivery Teams: Insights from a Large-Scale Survey
Trinkenreich, B., Gerosa, M., Steimacher, I.
Accepted at 46th ACM/IEEE International Conference on Software Engineering (ICSE) - Research Track 2024.
Do I Belong? Modeling Sense of Virtual Community Among Linux Kernel Contributors (Distinguished paper award)
Trinkenreich, B., Stol, K., Sarma, A., German, D., Gerosa, M., Steinmacher, I.
Accepted at 45th ACM/IEEE International Conference on Software Engineering (ICSE) - Research Track 2023.
A Model for Understanding and Reducing Developer Burnout
Trinkenreich, B., Stol, K., Steimacher, I., Gerosa, M., Sarma, A., Lara, M., Feathers, M., Ross, N., Bishop, K.
Accepted at 45th ACM/IEEE International Conference on Software Engineering (ICSE) - Software Engineering in Practice (SEIP) Track 2023
Organization culture and burnout in software development teams
Trinkenreich, B., Steimacher, I., Gerosa, M., Feathers, M., Bishop, K., Lara, M., Ross, N., Sancho, E., Sarma, A.
Accepted at Industry Forum of 16th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM) 2022.
How to choose a task? Mismatches in perspectives of newcomers and existing contributors
Santos, F., Trinkenreich, B., Pimentel, J. F., Wiese, I., Steinmacher, I., Sarma, A., & Gerosa, M.
Accepted at 16th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM) 2022.
An Empirical Investigation on the Challenges Faced by Women in the Software Industry: A Case Study (Best paper award)
Trinkenreich, B., Britto, R., Gerosa, M., Steinmacher, I.
Accepted at 44th ACM/IEEE International Conference on Software Engineering (ICSE) - Software Engineering in Society (SEIS) Track 2022
Presentation video
Perceptions of the State of D&I and D&I Initiative in the ASF
Guizani, M., Trinkenreich, B., Castro-Guzman, A., Steinmacher, I., Gerosa, M., Sarma, A.
Accepted at ICSE SEIS: Software Engineering in Society, 2022.
SINIS-LA Method for IT Alignment Considering Service Level Management
FERREIRA, E., Trinkenreich, B., Santos, G., M. P. Barcellos
Accepted at Brazilian Symposium on Information Systems (SBSI), 2021.
The Shifting Sands of Motivation: Revisiting What Drives Contributors in Open Source
Gerosa, M., Wiese, I., Trinkenreich, B., Link, G., Robles, G., Treude, C., Steinmacher, I., Sarma, A.
Accepted at 43rd International Conference on Software Engineering (ICSE) - Research Track 2021.
Presentation video
Can I Solve It? Identifying APIs Required to Complete OSS Tasks”
SANTOS, F., Wiese, I., Trinkenreich, B., Steinmacher, I., Sarma, A., Gerosa, M.
Accepted at Mining Software Repositories (MSR), 2021.
Hidden Figures: Roles and Pathways of Successful OSS Contributors [Honored Mention paper award]
Trinkenreich, B., Guizani, G., Wiese, I., Sarma, A., Steinmacher, I.
Accepted at 23rd Computer Supported Cooperative Work (CSCW), 2020.
Presentation video
Recommending Tasks to Newcomers in OSS Projects: How Do Mentors Handle It? [Best paper award]
Balali, S., Annamalai, U., Padala, S., Trinkenreich, B., Gerosa, M., Steinmacher, I., Sarma, A.
Accepted at International Symposium on Open Collaboration (OpenSym), 2020.
Combining GQM+Strategies and OKR - Preliminary Results from a Participative Case Study in Industry
Trinkenreich, B., Santos, G., Barcellos, M. P., Conte, T.
Accepted at 20th International Conference on Product-Focused Software Process Improvement (PROFES), 2019.
Using SINIS and GQM+Strategies to Align Organizational Goals and Service Level Agreement Indicators [Best paper award]
FERREIRA, E., Trinkenreich, B., Santos, G., M. P. Barcellos
Accepted at 18th Software Quality Brazilian Conference (SBQS), 2019.
Defining, Measuring and Monitoring IT Service Goals and Strategies Practical Results and Pitfalls from a Qualitative Study in Industry
Trinkenreich, B., Santos, G., Barcellos, M. P., Conte, T.
Accepted at 12th Empirical Software Engineering and Measurement (ESEM), 2018.
Eliciting Strategies for the GQM+Strategies Approach in IT Service Measurement Initiatives
Trinkenreich, B., Santos, G., Barcellos, M. P., Conte, T.
Accepted at 11th Empirical Software Engineering and Measurement (ESEM), 2017.
SINIS - A Method to Select Indicators for IT Services [Indicated for best paper award]
Trinkenreich, B., Santos, G., Barcellos, M. P., Conte, T.
Accepted at 16th International Conference on Product-Focused Software Process Improvement (PROFES), 2015.
Evaluation of incident management process under the light of MR-MPS-SV maturity model and measurement to support IT Service quality improvement (In Portuguese)
Trinkenreich, B., Santos, G.
Accepted at 14th Software Quality Brazilian Conference (SBQS), 2015.
Toward using Business Process Intelligence to Support Incident Management Measures Selection and Service Improvement
Trinkenreich, B., Santos, G., Confort, V., Santoro, F.
Accepted at 27th International Conference Software Engineering Knowledge Engineering (SEKE), 2015.
Measures to Support IT Service Maturity Models – A Case Study
Trinkenreich, B., Santos, G.
Accepted at 17th International Conference on Enterprise Information Systems (ICEIS), 2015.
Measures to Support IT Service Maturity Models – A Systematic Mapping Study
Trinkenreich, B., Santos, G., Barcellos, M. P.
Accepted at 17th International Conference on Enterprise Information Systems (ICEIS), 2015.

Peer Reviewed Workshop Papers

Please Don’t Go - Comprehensive Approach to Increase Women’s Participation in Open Source Software
Trinkenreich, B.
Accepted at by 43rd International Conference on Software Engineering (ICSE) - Doctoral Symposium, 2021.
Presentation video
Please Don’t Go - Increasing Women’s Participation in Open Source Software [Finalist]
Trinkenreich, B.
Accepted at by 43rd International Conference on Software Engineering (ICSE) - Student Competition, 2021.
SINIS–A method to support defining goals, strategies and indicators for IT Services [Finalist]
Trinkenreich, B., Santos, G., Barcellos, M. P.
Accepted at 16th Software Quality Brazilian Conference (SBQS), Thesis Competition, 2017.
Evaluation of measurement process for incidents, continuity and availability management under the light of MR-MPS-SV maturity model (In Portuguese) [Best papaer award]
Trinkenreich, B., Santos, G.
Accepted at 10th Annual workshop for software and services Quality improvement (WAMPS), 2017.

Awards & Funding

Awards

ACM SIGSOFT Outstanding Doctoral Dissertation Award - 2024
Distinguished Reviewer Award - International Conference of Mining Software Repositories - Technical Track 2023
Distinguished Paper Award - International Conference of Software Engineering - Technical Track 2023
Best Paper Award - International Conference of Software Engineering - Software Engineering in Society (ICSE-SEIS) 2022
Finalist of ICSE Student Competition, 2021.
Outstanding Graduate Student in the School of Informatics, Computing, and Cyber Systems - - Northern Arizona University, 2021.
Graduate College Poster Competition - Northern Arizona University, 2021.
Nominated for 2021 Research and Creative Activity (RCA) Award – Northern Arizona University (NAU), 2021.
Honored Mention Paper Award - Computer Supported Cooperative Work (CSCW) 2020
OpenSym 2020 Best Paper Award
Best Paper Award - Software Quality Brazilian Conference (SBQS) 2019
Indicated for PROFES 2015 Best Paper Award
Finalist of Master's Degree Thesis Competition at Software Quality Brazilian Conference (SBQS) 2017
Best Poster - Master's Degree at Software Quality Brazilian Conference (SBQS) 2015
Best Paper Award - Annual workshop for software and services Quality improvement (WAMPS) 2014

Funding

Scholarship from the National Science Foundation (NSF) (2019 - 2022)

Professional Experience

Oregon State University

Postdoctoral Scholar

Conduct independent and collaborative research in Human Aspects of Software Engineering, aligned with the objectives of the research project. Design and execute experiments, gather and analyze data, and contribute to the development of research methodologies. Stay abreast of recent developments and literature in the field, incorporating relevant findings into research projects. Prepare research manuscripts, grant proposals, and conference presentations to disseminate research findings. Engage in regular discussions with the research team, contributing innovative ideas and insights to advance the project's goals. Mentor and supervise graduate and undergraduate students as needed, providing guidance and fostering their professional development. Collaborate with fellow researchers, attend academic conferences, and network with experts in the field to enhance research exposure and opportunities.

Aug 2023 - Current

Globant

Research Scientist 2

Planning, manipulation, and analysis of survey questionnaires. Development of statistical models that provide insights into the developers' experience (DevEX) and predictions on teams sustainability, performance and productivity (e.g., Attrition, Software Delivery Velocity, and Stability). Storytelling, authoring papers, and presentation of insights.

Apr 2022 - June 2023

Northern Arizona University

Graduate Research Assistant

Research, author of papers and presentations, support of grants, coaching and mentoring of students. Research areas: Human Factors in Software Engineering, Diversity, Equity, Inclusion, and Belonging, Open Source Software, Mining Software Repositories, Cognitive Walkthrough for Usability (HCI/UX).

Aug 2019 - Dec 2022

Vale S/A

IT Global Service Delivery Manager

Outsourcing management of DXC, Avanade, Microsoft Managed Services and Capgemini.

Operations of Azure and AWS cloud environment including IaaS and PaaS.

Operations of Office365 (SaaS) and a mix of IaaS/SaaS Microsoft SharePoint environment including coexistent versions supporting around 50,000 users and high-impact applications.

RFP writing for outsourcing service global management.

Design of cloud governance: procedures, checklists, migration and updates plans, and indicators to attend business goals.

Capacity management and planning considering elasticity capabilities and benefits of cloud.

Change and transition management, patching, updates and upgrades of applications with minimum impact to business.

Conduct periodic conformity reviews of environment configurations in accordance to Microsoft best practices.

Measurement and control of service quality indicators and SLAs.

Member of Continual Service Improvement team for all Vale S/A IT Services.

Apr 2011 - Jul 2019

Rede D'Or São Luiz Healthcare

Technical IT Project Manager and PMO

Elaboration of standards, processes, checklists and documents templates for project managers based on PMI methodology.

Projects to support business (surgical centre and nutrition department).

Projects to integrate hospitals ERP with health plans ERP for patient admission.

Restructuring of IT user support, including process review, services catalog creation services based on ITIL best practices, training and deployment of new software.

Apr 2010 - Dec 2011

Cyberlynxx S/A

Technical IT Project Manager and People Manager

Projects of implementing new infrastructure and developing software based on PMI methodology

Business analyst of the engineering, auditing, infrastructure, HR, finance, travel, IT, security, and operations.

Operation and project management for companies: TBG, Petrobras, Avipam, Ulhoa Corner, TBG, Prudential Brazil, Mongeral, Icatu Holding Icatu Hartford, Schahin Engineering, SESC, ONS, BrasilCap, U&M Mining, MRS, among others.

Jan 2000 - Apr 2010

Education

Doctoral Degree

Northern Arizona University (NAU)

School of Informatics, Computing & Cyber Systems

Under the supervision of Professor Dr. Marco Aurelio Gerosa and Professor Dr. Igor Steinmacher.

Dissertation topic: Understanding and Supporting Women's Participation in Open Source Software

Graduated with Distinction

Aug 2019 - Dec 2022

Master's Degree

University of the State of Rio de Janeiro (UNIRIO)

Graduate Program in Computer Science

Under the supervision of Professor Dr. Gleison Santos and Professor Dr. Monalessa Perini Barcellos.

Thesis topic: SINIS - Selecting Indicators for IT Services

Graduated with Honors

Mar 2014 - Feb 2016

Master of Business Administration in Software Quality

Federal University of Rio de Janeiro (UFRJ)

Software Quality Assurance

Mar 2011 - Dec 2012

Service

Invited Talks

Talk - Do I Belong? Investigating Belonging in Open Source through the Sense of Virtual Community at The Linux Foundation Open Source Summit Europe, 2023.
Talk - Pots of Gold at the End of the Rainbow: What Is Success for Open Source Contributors? at The Linux Foundation Member Summit, 2022.
Talk - Burnout Risk as Both an Outcome and a Mediator at DevOpsDays Washington DC, 2022.
Talk - Women's Participation in Open Source at Linux Foundation Open Source Summit North America, 2022.
A diverse set of OSS contributors and their different pots of gold at Open Forum Europe, 2021.
Refereed talk - Understanding motivations, goals and challenges faced by the Linux Kernel contributors at Linux Pumblers Conference, 2021.
Painelist of Diversity, Equity & Inclusion microconference at Linux Pumblers Conference, 2021.
Painelist of Diversity & Inclusion (Empathy and Resilience) at Professional Development Week for Computing - Federal University of Mato Grosso do Sul (FACOM/UFMS), 2021.
Guest Lecture at the Pontifical Catholic University of Rio Grande do Sul (PUC-RS), 2023, Northern Arizona University (2022 and 2023) and Federal University of Technology – Paraná (UTFPR), 2021.

Organization, Editorial and Reviewer for International Conferences and Journals

Organizing Committee of CHASE 2025 - Program Committee (PC) Co-Chair
Organizing Committee of ICSE 2025 - Equity Diversity & Inclusion Co-Chair
Organizing Committee of MSR 2024 - Publicity and Social Media Co-Chair
Program Committee of EASE 2024 - Technical track
Program Committee of SANER 2024 - Technical track
Program Committee of ICPC 2024 - Replications and Negative Results (RENE) track
Program Committee of MSR 2023 and 2024 - Technical track
Program Committee of ICSE 2023 - Demo track
Program Committee of ASE 2022 - Late Breaking Results track
Program Committee of EASE 2022 - Vision and Emerging Results track
Shadow Program Committee of MSR 2022
Editorial Board of Journal of Software Engineering Research and Development (JSERD)
Reviewer for Transaction of Software Engineering 2022-2023, Software Quality Journal 2022, IEEE Software 2022, CSCW 2023, Empirical Software Engineering 2022-2023, and Journal of Systems and Software 2023

Student Volunteer at Conferences

International Conference on Software Engineering (ICSE), 2021
International Conference on Software and Systems Process (ICSSP), 2020
International Conference on Software Maintenance and Evolution (ICSME) 2020